Managed Services
We manage your IT, so you can focus on your business.
We’re here to make your job easier! PT. Sampurna Solusi Teknologi manages and monitors technology for businesses of all sizes with our Support + Managed Services offerings. Our award-winning Managed Services allow you to focus on running your business while we take care of all the tech!
The PT. Sampurna Solusi Teknologi Support+ Solution
Support+ Managed Services is the ultimate way to achieve your business objectives and results. We will be your single point of contact for all business technology-related questions and issues. This covers everything from your desktop to the cloud and everything in between. Best of all, you also get a dedicated strategic account manager that will act as your vCIO and guide you with strategy, technology alignment, and business growth.
The PT. Sampurna Solusi Teknologi Service Desk
Your users will have direct access to the Service Desk to resolve all issues promptly and efficiently. Users will be able to submit issues using email, phone, chat, or through our secure online portal. We understand time is money and issues can prevent you from being productive. And therefore, we designed our award-winning service desk to support you when you need us. View the additional benefits of the EMPIST Service Desk below.
- Unlimited access to the Service Desk 24/7/365
- Industry leading response times
- Personalized support
- Speak directly with an engineer and not an automated phone tree
The PT. Sampurna Solusi Teknologi Network Operations Center
Support+ Network Operations Center (NOC) is here 24/7/365 to proactively monitor all aspects of your network. This includes but not limited to servers, networks, wireless, computers, websites, phones, and security. If a problem is detected, the NOC will be alerted and fix the problem to get you back up and running.